DIY Tips From the Warner Service Blog

6 Exclusive Highlights From Our Satisfaction Surveys

Posted by Warner Service on Aug 16, 2016 9:30:00 AM

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“The people you have in your installation and service teams set the industry standard for knowledge, professionalism and ability. Whatever you're doing, don't stop.”

That quote is from a recent Warner Service customer, and we have great news: They’re not the only ones who are pleased with our high quality of HVAC and plumbing service. Our techs' top-notch experience, understanding, and attitude over almost 8 decades have led us to some stellar results. Here are a few statistics on how we’re doing based on responses from more than 170 satisfaction surveys: 

  • 96 percent said that the Warner Service technician arrived on time. That means we stick to our schedule, so you can go about your day worry-free.

  • Almost 95 percent said that the work was performed “excellent” or “good.” Because we strive to produce quality every single time.

  • Almost 100 percent said that the employee’s appearance was “neat” or “clean,” and our employee’s attitude was “pleasant” or “courteous.”

  • 98 percent said the service technician cleaned the work area, which means your home or business will be up and running in no time.

  • 87 percent said they would “definitely recommend Warner Service to others.” 

  • 97 percent said they were “satisfied with your Warner Service experience," and we want nothing more than our customers to be happy.

We're so proud of our field and leadership teams, so to celebrate our local success after almost 80 years, here are a handful of our favorite comments from real-life customers:

  • My tech was very pleasant and very professional," said Michael, August 2016 
  • “[They were] excellent. After having a bad experience…this was a refreshing change. We will never not use you guys again," said Gandalf, July 2016
  • “I have been consistently pleased with your company," said Mary, May 2016
  • “We have always been extremely satisfied with Warner Service. Phone staff and technicians have never failed to be polite, courteous, knowledgeable, efficient, and neat. We have recommended Warner Service to many of our friends," said Joan Taylor, May 2016
  • “[I] appreciated that they were not in a rush to get it done. [Warner Service] checked everything very well and solved the problem," said Peter, February 2016
  • “[The] technicians were very efficient, polite, and left the work area cleaner than when they arrived. They were very informative and did not leave until they were sure they had answered all my questions. It made me feel very important," said Jeff, January 2016

We're elated with these results, and we can't wait to keep serving Frederick and the surrounding area for more positive experiences with our beloved customers. If you’ve had a great experience with us, feel free to leave a stellar review on our Facebook page and/or fill out our satisfaction survey by clicking here

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Topics: Air Conditioning, HVAC, Maintenance, Plumbing, Community